Skype For Business Mac Status Not Updating

  
  1. Skype For Business Mac Status Not Updating Password

If your Outlook is not showing the Presence Icons (Green, Red, Blue… squares beside names) there are several possible issues:

UPDATE March 26 2020: SOLVED: Outlook Not Showing Teams Presence Icons

UPDATE January 18 2017 – If you have Mitel MiCollab make sure you read items 1 & 5.

  • Skype for Business is not the same application as Skype. There are two ways you can update Skype for Business. You can download the update file and install it manually, or you can update it through Office 2016.
  • Skype Update Mac Not Working; How To Update Skype; Jan 13, 2021 For information about the features, security updates, and non-security updates that are included in a given release of Office for Mac, see Release notes for Office for Mac.

1 – REGISTRY POINTS TO SOMETHING OTHER THAN SKYPE – LYNC

Skype not updating meeting status

This was my issue. I recently installed Mitel MiCollab software had not noticed that the presence icons in Outlook had disappeared about the same time. The solution is to set the Registry back to looking to Skype – Lync for information:

This topic answers frequently asked questions about updating from Lync for Mac to Skype for Business on Mac. Skype Business For Mac Skype For Business Mac Client Skype for Business on Mac is the all new client that provides great communication experiences.

  1. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS
  2. Set DEFAULTIMAPP to LYNC
  3. Restart Outlook

2 – REGISTRY HAS LYNC SET TO UNAVAILABLE

  1. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > LYNC
  2. Set the UPANDRUNNING RegDWord to 2
  3. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > COMMUNICATOR
  4. Set the UPANDRUNNING RegDWord to 0
  5. Restart Outlook

‘O’ = the number zero

A setting of “2” means that Lync / Skype is ready. Setting COMMUNICATOR to ‘0’ means that it is not available. See THIS for more details.

3 – SCREEN RESOLUTION STOPS PRESENCE ICONS

  1. Right Click on your desktop wallpaper and select DISPLAY SETTINGS
  2. Set CHANGE SIZE OF TEXT, APPS AND OTHER ITEMS to any of the following: 100% 125% or 150% .
  3. Restart Outlook

See THIS Microsoft article for more details.

4 – REGISTRY or POLICY HAS TURNED OFF PRESENCE

  1. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > MICROSOFT > OFFICE > {x.0} > COMMON > IM
  2. Set the TurnOffPresenceIntegration DWord to 0
  3. Set the TurnOffPresenceIntegration DWord to 0
  4. Open the Registry and expand HKEY_CURRENT_USER > SOFTWARE > MICROSOFT > OFFICE > {x.0} > COMMON > PERSONALMENU
  5. Set the Enabled DWord to 1
  6. Restart Outlook

‘O’ = the number zero

See THIS Microsoft article for more details.

5 – Mitel MiCollab Changes the IM Provider Every Time It Starts

If you find that your presence icons in Outlook are missing after you have started up MiCollab, you need to change the following setting in MiCollab

  1. Click your name (top left corner of MiCollab window)
  2. Click CONFIGURATION
  3. Click CLICK TO CALL
  4. Uncheck ENABLE CALL THROUGH MICOLLAB CLIENT

This will stop MiCollab from changing the HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS setting.

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Status

Note that if you manually set the following key to zero (0), it will change the next time MiCollab is started and you will get frustrated.

HKEY_CURRENT_USER > SOFTWARE > IM PROVIDERS > MICOLLAB > UPANDRUNNING

If you really want to change the setting without using the MiCollab GUI, you can change the setting in the MiCollab configuration file:

C:Users<usersname>AppDataRoamingMitelUC<users account – email address>user.config

… scroll to the very bottom…

Skype For Business Mac Status Not Updating Password

<setting name=”OutlookClickToCallEnabled”>
<value>False</value>
</setting>
</userSettings>